At Wildwood Reiki of Tennessee, we are committed to providing exceptional services to all our clients. To maintain the highest standard of care and ensure the availability of our services, we have established the following comprehensive cancellation policy:
Appointment Cancellation
- 24-Hour Notice Required:
- We require a minimum of 24 hours’ notice for any cancellations or rescheduling of appointments. This allows us to manage our schedule effectively and accommodate other clients who may be waiting for an appointment.
- How to Cancel:
- Cancellations can be made via phone, email, or through our online booking system. Please ensure that you receive a confirmation of your cancellation to avoid any misunderstandings. We are committed to responding promptly to all cancellation requests.
Late Cancellations and No-Shows
- Late Cancellations:
- Appointments canceled with less than 24 hours’ notice will incur a cancellation fee equivalent to 50% of the session cost. This fee helps us cover the time and resources reserved for your appointment.
- No-Shows:
- If you do not show up for your scheduled appointment without providing any notice, you will be charged the full cost of the session. No-shows prevent other clients from booking that time slot and disrupt our service schedule.
Exceptions
We understand that emergencies and unforeseen circumstances can arise. If you need to cancel or reschedule due to a genuine emergency, please contact us as soon as possible. We will evaluate each situation individually and may waive the cancellation fee at our discretion. Communication is key, so please keep us informed.
Refunds
- Prepaid Sessions:
- For sessions that have been prepaid, a full refund or credit towards a future session will be provided if you cancel with at least 24 hours’ notice. For late cancellations, a 50% refund or credit will be issued. Unfortunately, no refunds will be given for no-shows.
- Package Deals:
- If you have purchased a package of sessions at a discounted rate, cancellations and no-shows will be handled according to the terms outlined above. The same notice periods and fees apply to each individual session within the package.
Repeat Cancellations
- Frequent Cancellations:
- Clients who frequently cancel or reschedule appointments may be required to prepay for future sessions. This policy is designed to minimize disruptions and ensure that appointment slots are utilized effectively.
- Repeated No-Shows:
- Clients who repeatedly fail to attend scheduled appointments without notice may have their services terminated. This ensures that we can provide consistent and reliable services to all clients.
Commitment to Excellence
At Wildwood Reiki of Tennessee, we are dedicated to providing a supportive and healing environment. Our cancellation policy is in place to ensure fairness and efficiency for both our clients and practitioners. By adhering to this policy, you help us maintain the high standard of care that you expect and deserve.
Thank you for your understanding and cooperation. We look forward to serving you with the best possible care.